When will I get my books/pins?
Digital rewards are expected to be delivered November/December 2024 Pin only pledges will be shipped in November 2024 Hardcover pledges expected to be shipped in Spring/ early Summer 2025
Last updated: October 17, 2024 16:50
When will I pay shipping?
Shipping will be charged once I receive all the books from the printer. Expected to happen sometime between late January / early March
Last updated: August 10, 2024 12:46
Is shipping tracked?
The short answer, is no. Due to the high cost of shipping, my standard is untracked shipping via Canada Post for most countries. I will have the option to add tracked shipping as an upgrade in the pledge manager after the campaign ends.
Note: Canada & USA - books will be tracked shipping.
Last updated: August 10, 2024 12:48
Refund policy
Due to the nature of the campaign, there will be no refunds as your support goes towards funding the print run of the books.
Last updated: August 10, 2024 12:42
VAT & Taxes
I don’t collect taxes in the campaign and as such you will be responsible for your own taxes when the items arrive.
Last updated: August 10, 2024 12:42
How do I get a hold of you?
The best way to reach me with inquiries is through email at [email protected]
Last updated: August 10, 2024 12:48
Forfeiture of Rewards
Once project shipping is completed, backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs are not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Last updated: August 10, 2024 12:49
Lost or never received packages
I make every attempt to get your package from our facility to your home. But sometimes packages are lost in the mail. I will notify backers with an update when the project is near completion and shipped. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package. Tracked shipping is available as an add-on during the pledge manager.
Last updated: August 10, 2024 12:49
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges
https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: August 10, 2024 12:49
Current Estimated Shipping Date: May 2025
Last Updated At: 10/17/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.